HapPhi for Customer Support

What is HapPhi for Customer Support?

HapPhi Chat for customer support allows you to take inbound real-time chats, assign users to departments. Create unlimited individual or group chats in an encrypted, real-time experience. Broadcast live videos or create polls in a group chat.

Why HapPhi for customer support?

HapPhi Chat for customer support allows you to create unlimited chat channels in an encrypted, real-time experience. You can also broadcast live videos or create polls in a group chat with scheduled messages time! HapPhi Chat also has stickers, emojis and GIFs.

What is HapPhi chat for customer support?

  • HapPhi helps organizations of all sizes communicate in a way that's never been possible before without the need for per-message charges. HapPhi chat allows for a way for customers to reach out through the website to interact with staff using chat giving the guest a better experience.  Guests are then opted in for future communications so keeping in touch remains easy.

Benefits of HapPhi service for customer support

HapPhi is designed to build and organize customer data collection, increase communication efficiency and provide businesses with a suite of tools designed to improve revenue, customer experience, safety and efficiency.

  • Save employee time and increase efficiency.
  • Provide simple means for payment and receipts.
  • Provide a direct touch for loyalty programs.
  • Segment out customers from prospects and ex customers.
  • Communicate with a single customer or all in real-time.
  • Send follow up surveys, updates, coupons and specials.

Uses for HapPhi software for customer support

  • Send and receive real-time questions and updates
  • Share important files
  • Take orders or answer questions
  • Ask for referrals or repeat business
  • Send surveys to improve products or services
  • Let your customers know when specials or events are happening

White-label for customer support. Become your own customer support company.

Change the logos and colors so HapPhi operates as part of your hotel chain.  HapPhi is a progressive web app (PWA) so no downloads are needed.

Use HapPhi to help capture and grow your hotel database. HapPhi is significantly more powerful and effective than email.

How to use HapPhi customer support

It’s easy to get started with a customer support program. Here’s how:


Sign up for a free trial with HapPhi

Give yourself 5 minutes to enter the highway.


Upload your contacts and data

Bring in all the data you want!


Send invites

Begin by inviting your employees and customers to join your HapPhi channels. Each channel segments your members automatically.


Provide free advertising as a customer benefit

HapPhi has geo-venue-based advertising that you can provide for free. Your hotel customers will love the gamification offered through your new product!


Get real-time feedback

HapPhi is a socket.io chat based product. This means you can do group, mass "BCC" type communication or 1:1 chat. All chat is real-time.


Use SuperSearch and AI to manage data

How much time is spent organizing data, creating lists or finding what you want and then making calls? Maximize efficiency with HapPhi SuperSearch!

Helpful resources for HapPhi services:

Marketing guide

Donor assistance

Grow your subscriber list

Creative campaigns for the hotel

Write a great event sign up message

Create and store and share organized content

Avoid all email and SMS compliance

Engage at higher levels

Nonprofit text message templates

Benefits of HapPhi software for customer chat

There are countless benefits of HapPhi for non-profits and charities. Grow your opt-in list faster than ever before using the power of real-time chat and gamification. Make your life easier with HapPhi SuperSuper and AI. Even set up revenue earning programs to collect dues and/or generate non-dues revenue.

  • Send custom thank you messages.
  • Give your company ultimate online visibility and engagement.
  • Launch mass messaging campaigns with video, images or GIFs.
  • Emails and texts are getting blocked through Icann and 10 DLC. HapPhi is a direct connect.
  • Real-time messaging provides a more personal touch to your outreach attempts.
  • Collect payments directly through HapPhi at a lower cost than a normal POS system.