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Why Gamification is Crucial for Referrals: 3 Ways to Integrate It Into Your Strategy

Word-of-mouth marketing is the most effective method for generating word-of-mouth. Customer referrals are not only the most economical forms of marketing, but also the most trustworthy. Your business should seek to gain more referrals in order to boost word-of-mouth marketing. Gamification may be used to accomplish this. gamification may be used to boost your marketing engagement, attract more referrals, and boost your marketing ROI. HapPhi has added gamification into the platform to generate an engine for customer referrals.

Written by
June 15, 2022

Why Gamification is Crucial for Referrals 3 Ways to Integrate It Into Your Strategy

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The world of marketing has seen many changes in recent years, with digital transformation becoming a new focus. Customers now have more digital channels through which to interact with brands, and they also have access to an unprecedented amount of information about products and services. This has changed the game for businesses seeking both new customers and word-of-mouth referrals. It is because of this that we see so many businesses embracing gamification as a way to increase engagement among customers and their databases of contacts. Gamification is simply the application of game thinking and mechanics outside the scope of traditional games. In practical terms, it’s a strategy used by companies looking to inject a little fun into their marketing activities.

What is Gamification in Marketing?

Gamification is the process of adding game elements to non-game contexts to engage people in a particular environment or to solve specific business challenges. It has been used in marketing for many years, long before the term gamification was coined. It has been used in marketing for many years, long before the term gamification was coined. Marketers have used games in their advertising, packaging, and on websites for years, from using characters and images from popular games, sports, and television shows, to creating entire game boards, themes, and storylines, and even including prizes and collectibles. The term gamification was first used in the early 2000s, and it describes the application of game design elements, game theories, and game design techniques to engage people in a non-game context.

Why is Gamification Important for Referrals?

When it comes to building word-of-mouth, one of the biggest challenges marketers face is creating a repeatable process that generates meaningful, consistent interest. In other words, it’s important to have a strategy in place for collecting and cultivating referrals. Studies have shown that only about 30% of customers are willing to refer a company to a friend or colleague. This means that there are plenty of opportunities to increase your referrals. One way to do this is by tapping into your database of contacts using gamification. Gamification is a great way to boost engagement, which is a crucial element of building referrals. Customers who are engaged with a brand are more likely to have positive feelings about it and be willing to speak about it. A study found that 71% of people who have a positive experience are likely to recommend it to a friend or colleague.

3 Ways to Use Gamification to Increase Marketing ROI

There are many ways to use gamification to boost engagement, increase referrals, and drive more business with less effort. Here are a few ideas to get you started. Integrate On-platform Activities - Engagement is a key metric used by marketers to gauge the health of their campaigns. It is important to track engagement across all marketing channels, including digital and social media. One way to increase engagement on your digital channels is to add fun and interactive activities. For example, you might add a poll on your website or add questions to your social media posts asking for feedback. You can also use interactive elements on your blog such as quizzes, polls, and puzzles that incorporate brand imagery. Use Existing Loyalty Programs - If your business has an active loyalty program, you may be able to use its activities and benefits to help boost referrals. All you have to do is find ways to make the program more visible to both existing customers and potential new ones. You can do this by adding elements to your website, including the program logo, or by promoting the loyalty program during in-store marketing efforts. Another way to use your loyalty program to generate referrals is to create a referral program that rewards customers for their efforts. This can be as simple as offering customers an additional points for recommending your brand to a friend or family member. Utilize Service Ads and Lead Ads - If you are looking to generate more new leads, you can use ads to increase your visibility and find new customers. There are a number of different ad formats you can use, but two of the most common are service ads and lead ads. Service ads can be used to promote your product or service offering and generate leads. To create a service ad, you provide an overview of what you do, what problem you solve, and what results you can achieve for your potential customers. You can also add a call-to-action that prompts visitors to click the ad and learn more about your company. Lead ads are designed to capture contact information from potential leads, like their email address or phone number. You can use these ads to direct people who are interested in your product or service toward a landing page or a dedicated landing tab on your website where they can sign up for more information. You can also use lead ads to refer your customers to your referral program.


When it comes to generating word-of-mouth, there is no better strategy than word-of-mouth marketing. Customer referrals are not only some of the most cost-effective forms of marketing, they are also the most trusted. For this reason, it is important to find ways to boost the number of referrals your business receives. One way to do this is by implementing gamification into your marketing strategy. By using a strategy for gamification, you can increase your engagement, drive more referrals, and increase your marketing ROI.

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