Why a better search is essential for real-time chat

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In the current world of work, employees have come to expect new tools and solutions that support the way they work. This means making collaboration and communication faster, more engaging, and more accessible. With so many applications that support real-time communication, you may wonder if a different search experience can make a big difference in your business productivity. After all, these tools are just another avenue for enabling communication at a faster rate than email or documents. However, an outdated search experience could be holding you back from embracing real-time chat fully.

Real-time communication and your business

Real-time communication is an essential part of engaging employees. Whether it’s through instant messaging, voice calls, or video calls, real-time communication can help your teams collaborate more effectively. In fact, a recent survey showed that 79% of employees believe real-time communication tools make teams more productive. In addition to increasing productivity, real-time communication supports other modern business practices. For example, real-time communication is a great way to support remote workers and make on-demand collaboration possible for distributed teams. There are also various ways real-time communication can contribute to better decision making.

An outdated search experience can hold you back from real-time chat

With real-time communication becoming so important to businesses, a search experience that is slow or outdated can hold you back from fully embracing real-time chat. With slow or limited search functionalities, it can be difficult to find the content you need or remain engaged in real-time communication. This can be especially problematic when your team is collaborating via real-time communication. For example, if your team is using real-time chat and you receive a message about an important document, it can be difficult to find it at that moment. With a slow or limited search experience, you may be forced to interrupt the conversation to let your team know you’re looking for the document. If you can’t find the document in the current search experience, you may have to abandon real-time communication so you can switch to a different solution that has more robust search functionality.

Why a better search is essential for real-time chat

When your search experience is slow or limited, it can be difficult to engage in real-time communication. In fact, a slow search experience can actually hinder real-time communication by interrupting your team members’ message exchanges. A slow or limited search experience can also make it difficult to access the content you need to make decisions or take action. In many cases, you may be forced to interrupt the real-time communication that you’re engaged in so you can switch to a different solution that has more robust search functionality. A slower or less effective search experience can hinder your ability to fully utilize real-time communication. This can lead to your teams experiencing frustration and increased search time.

Defining a new standard for real-time search

In order to fully embrace real-time communication and experience the benefits it has to offer, businesses need real-time search experiences. This means information and content should appear as soon as it is created or shared. Unfortunately, many search experiences still lag behind and have yet to fully embrace real-time search. Real-time search isn’t just about moving from a traditional search experience to a real-time one. Real-time search also requires search experiences to be more flexible, engaging, and intelligent. Real-time search should be flexible and allow you to search with a variety of different tools. You may prefer to use voice search or text search, or you may want to use a combination of the two. For example, you may prefer to use voice search to find information in your team’s real-time communication tool and then use text-based search to navigate through other content.

Key takeaways

Real-time communication is an essential part of engaging employees and improving team productivity. However, an outdated search experience can hold you back from fully embracing real-time chat. Real-time search is more than just moving from a traditional search experience to a real-time one. Real-time search also requires search experiences to be more flexible, engaging, and intelligent. Try implementing real-time search in your organization and see if it doesn’t make a positive impact on how quickly and effectively your teams are able to communicate. And don’t forget to make sure you’ve got the right search tools to support real-time communication.

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