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How to integrate WhatsApp Chat and Facebook Messenger

Customers can reach out to businesses through chat applications in real time, and this is particularly beneficial for businesses with large online presences, which may receive thousands of customers each day. Having multiple chat platforms integrated can help improve customer service by simplifying how customers connect with you and lowering the number of accounts required. HapPhi allows you to integrate multiple chat channels into a beautiful user interface. https://www.happhi.com

Written by
June 15, 2022

How to integrate WhatsApp Chat and Facebook Messenger


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Today, businesses need to reach their customers in every channel possible. Since most people prefer to communicate digitally, most businesses have integrated messaging apps into their websites or applications. But what if you need to integrate these messaging apps for a specific communication task? This article will show you how to connect different chat platforms so users can communicate with you wherever they are: on WhatsApp, Facebook Messenger or Linked In. Read on and see how you can integrate any of these services into your own app in no time.


A Single-Sign-On (SSO) Platform

A Single-Sign-On (SSO) platform is a centralized hub that brings together multiple apps through one login with the option to link apps together. This type of platform allows users to access apps without having to log in every time and without having to remember another set of credentials. Using a SSO platform, you can easily integrate multiple apps together to provide a unique customer experience.


What is a SSO platform?

A SSO platform provides a unified experience across different apps by allowing users to login once with their credentials. You can then create single-sign-on integrations that link apps together, enabling users to access all their apps with a single log in. SSO eliminates the need for users to remember multiple login credentials, switch between apps and create an overall better customer experience.


How to integrate WhatsApp with your app

To get started, you need to sign up for a developer account at WhatsApp. Create a new app and then select the “Chat” option to integrate WhatsApp into your app. Once you’ve created your app, you can add a webhook to start receiving messages. To do this, follow these steps: - Go to your app dashboard and select “Endpoints”. - Select “Webhooks” and click the “Add New Webhook” button. - Choose the “Chat” endpoint and select the “New” option. - Select the “Web Hook” option and enter the URL of your app in the Host field. - Click “Save” to finish.


How to integrate Facebook Messenger with your app

To get started with Facebook Messenger, you need to create a Facebook app. Once you’ve done that, follow these steps: - Select “Platform” and click “Create New App”. - Select “Messaging” and click “Continue”. - Choose the type of app you want to create, select “Send”, and click “Continue”. - Enter the name of your app and click “Continue”. - Click “Create App” to finish creating your Facebook app. - Click “Apps”, select your app and click “Create New Messenger Integration”. - Select the type of Facebook app you want to create and click “Continue”. - Enter the name of your app and click “Continue”. - Click “Create New Integration” to finish creating your Facebook app.


How to integrate Linked In with your app

To get started with Linked In, you need to create a new app. Once you’ve done that, follow these steps: - Go to the app Dashboard and click “+ Add new app” to create a new app. - Select the “Messaging” option and click “Continue”. - Select the type of app you want to create and click “Continue”. - Enter the name of your app and click “Continue”. - Click “Create New App” to finish creating your app. - Click “Apps”, select your app and click “Create New Integration”. - Select the type of Linked In app you want to create and click “Continue”. - Select the “Chat” option and click “Continue”. - Enter the name of your app and click “Continue”. - Click “Create New Integration” to finish creating your Linked In app.


Conclusion

Today, businesses need to reach their customers in every channel possible. Since most people prefer to communicate digitally, most businesses have integrated messaging apps into their websites or applications. But what if you need to integrate these messaging apps for a specific communication task? This article will show you how to connect different chat platforms so users can communicate with you wherever they are: on WhatsApp, Facebook Messenger, or Linked In.

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